Evoke and Elevate Talent

THE SITUATION

‍Evoke (formerly 888 Holdings) is an LSE-listed B2C global betting and gaming operator that was looking to place a COO to deliver a digital transformation and customer experience overhaul. The incoming CEO, Per Widerström, was looking for a candidate with experience in delivering transformational change from aligned industries. Experience with delivering an enhanced customer experience and journey leveraging AI and Automation was also a key requirement.
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GOALS

• Understand the organisation through comprehensive analysis, engagement with teams and set clear objectives
• Deliver operational efficiency and augment customer value proposition
• Deliver and implement an insights-driven automated customer management process
• Build and lead effective teams through talent management, leadership development, and improved communication
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PLACEMENT

Stephen Sheridan, Chief Operating Officer, Evoke

With a strong background at Standard Chartered Bank for 16 years as the Head of Operations/COO overseeing large teams across various countries, Stephen’s expertise lies in operational excellence, process automation, and leading transformative initiatives. Coupled with a recent stint as COO of OakNorth, a high-growth Fintech company, Stephen is extremely well positioned to help Evoke navigate the complex transformation it is embarking upon.

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